FAQ

WHEN WILL MY ORDER SHIP?

We ship orders from our Los Angeles location. Monday through Friday. Orders placed with free standard shipping are usually shipped from our location within 2-3 business days (M-F) of purchase, unless otherwise noted. Pre-order items and custom pieces will ship after their allotted processing time. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email, or track your order by clicking "Account" and then "My Orders."

WHAT IF I CAN'T FIND MY ORIGINAL INVOICE?

Please print out the order confirmation email or the order information in your Onyx & Clo account. Without this information, we will be unable to process your return.