MOST POPULAR QUESTIONS
WHEN WILL MY ORDER SHIP?
We ship orders from our Los Angeles location. Monday through Friday. Orders placed with free standard shipping are usually shipped from our location within 2-3 business days (M-F) of purchase, unless otherwise noted. Pre-order items and custom pieces will ship after their allotted processing time. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email, or track your order by clicking "Account" and then "My Orders."
WHAT IF I CAN'T FIND MY ORIGINAL INVOICE?
Please print out the order confirmation email or the order information in your Onyx & Clo account. Without this information, we will be unable to process your return.